Terms and Conditions

2. Ordering errors

You can correct errors on your order up to the point in which you click on 'Confirm Order' during the ordering process.

3. Prices and VAT

The prices payable for goods that you order are as set out in our website. Where applicable all prices are inclusive of VAT at the current rates and are correct at the time of entering information.

Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

4. Payment terms

We will charge your credit card account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

5. Contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

6. Delivery and Charges

We will deliver the goods to the address you specify for delivery in your order. We accept no liability if you provide an incorrect address.

It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions. We will aim to dispatch goods within 3 working days. We dispatch Monday-Friday but do not dispatch at weekends. There may be circumstances beyond our control which delay delivery.

We cannot be held responsible for any delays caused by Royal Mail or our couriers. For items that do not move through the postal system we we require 14 working days to allow the parcel to arrive after which point we will re dispatch if needed.

If ordering overseas we accept no responsibility for import/custom charges. It is your responsibility to ensure you are aware of what charges you will incure by your country. If for any reason customs rejects a parcel we will refund product costs but not shipping costs.

For more information please see our delivery and returns page.

7. Risk and Ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

8. Acknowledgement and acceptance of your order

You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order. An acceptance of your order will take place on dispatch of the goods ordered.

9. Cancellation rights

Under the Distance Selling Regulations you have the legal right to cancel your order within 14 days of receipt of your goods. If you are not completely satisfied with your purchase, simply return the item or items to us in their original perfect condition within 28 days of receipt ensuring you meet returns criteria listed in returns section.

• Please notify us before you make any returns.
• Please include proof of purchase in your returns parcel.
• Please ensure you have appropriate cover for the value of your order as we do not accept responsibility for returns.

We do not accept liability for any side effects that you may encounter with the products and products are NOT returnable on this basis.

If you believe an item is faulty it MUST be returned to us for inspection in order for us to assess the complaint. We will NOT accept a customers claim without the product being available for inspection. Replacement product or refunds can NOT be issued without return of the original item. Disputed faulty items must be returned at your cost. If on inspection the claim is upheld then return postage will be refunded. For obvious faults, we will provide a returns label.

10. Returns & Exchange procedure

You can return the products:

• If you notify us within 14 days that they are unwanted

• If they are faulty or misdescribed.
• If you are cancelling the order because we have told you of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so for something we have done wrong

Returns Eligibility: All products

• All products MUST be in as-new, undamaged condition, with label attached and in the original packaging, to receive a full refund.
• All products MUST be returned within 28 days of receiving your purchase.
• Items returned to us without notification will NOT be eligible for a refund or exchange.
• We will NOT accept returns on any products that are not as-new. This includes but is not limited to damage, hair & smells.
• Faulty items MUST be returned for inspection before replacement or refunds can be considered.

11. Exclusion of liability

Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by our negligence. These disclaimers and exclusions shall be governed by and construed in accordance with English law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

12. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

13. Law, Jurisdiction and Language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

14. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our data protection representative Kate Williams – email: [email protected], telephone: +44 (0) 1275 390092.