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Products
Our vision was to create the very best joint care range out there, that would provide quality products lead with integrity, at affordable prices. Riaflex offers higher levels of active ingredients because it ensures we really do make a difference to yours and your pets/horses lives.
Orders
Browse the information in this section for more details and help with orders, payments and more.
Delivery
Do you have a question about postage? Or a problem with your delivery? The information in this section should answer any questions that you may have.
Returns
Information regarding returns, return exceptions and refunds can be found in this section.
Promotions
From time to time we may offer promotion codes and discounts.
Subscriptions
Subscriptions offer you a hassle free way of your orders automatically being dispatched at the intervals you choose so you don’t have to remember to place your orders as frequently or re enter any payment details. And an added bonus is that it saves you money with discounts up to 15%.
Contact
Get in touch to discuss your joint care requirements...
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Frequently asked questions
Can I amend my order?
If you have placed an order and would like to amend it please phone us as soon as possible on 01275 627885. We can amend any order that has not been processed or dispatched.
Can I cancel my order?
If you have placed an order and wish to cancel it you need to phone us immediately on 01275 627885.
We process orders very quickly and whilst we will do our very best to accommodate you, we regret that if the order has been processed and dispatched, we will be unable to cancel it.
Delivery options and rates to UK Mainland
For small items under 2kg, we use Royal mail 48hour tracked delivery as standard. For some larger orders we will split into 2 parcels via 48hour tracked Royal Mail. For all other orders we use a range of courier services including UPS next day delivery and Parcel Force 48 hour service.
All delivery times are based from day of dispatch and are working days only, excluding Saturday, Sunday and public Bank Holidays.
Whilst we endeavour to get your parcel to you as quickly as possible, usually within 3-5 working days, there are some rare occasions where delays will be encountered by Royal Mail. This is particularly true with busy periods such as Black Friday, days following bank holidays, and Christmas. We therefore request that you allow plenty of time (7-10 working days) to order before running out of product.
We charge a flat rate of £4.50 (£3.75+VAT) for delivery to UK mainland for all order under £55. Delivery is free of charge for all orders £55 and over.
How can I pay?
You can pay online using most major credit or debit cards.
Alternatively, you can call our office on 01275 627885 and place an order over the phone using your credit or debit card.
I need to return a product?
To be eligible for a return, items must be unused and in the original condition that you received it, unless there is a manufacture defect. Original condition means the product has not been opened, used, or damaged in any way and must be in original packaging or well packaged in a suitable alternative.
You must notify us of your wish to return your item within 14 days of purchase and return the item within 28 days of purchase or as agreed with us. Returns are made at your own expense, unless they are faulty or there is a mistake with your order.
You must post them back to us at, Riaflex Ltd and contact us for our returns address. You must send off the products as soon as possible after telling us you wish to cancel the order. Please ensure the products are packaged adequately to prevent damage in transit. For your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the products as we do not accept responsibility for lost items.
Once we receive your items, we will notify you via email and confirm that a refund has been issued. Refunds will be made within 5-10 working days.
Original postage costs will not be refunded, except in cases of manufacture errors- or mistakes in your order.
My order has not arrived
Please allow 5 working days for orders to arrive. If your order has not arrived within this time, then pleasecontact usso that we can look into it for you.
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Still have questions?
Can't find the information you need or have any specific questions we have not covered. Please get in touch with us as we'll be able to help you further.
